Technical Support

Contact the Technology Department at trouble@monroe.k12.tn.us. Please provide your full name, school, room number, and a detailed description of your problem.


Self-Help Downloads

Apple iTunes

Web Browsers

Internet Explorer 8 for Windows XP
Internet Explorer 11 for Windows 7
Internet Explorer 11 for Windows 7 (64-bit)

Antivirus

Microsoft Security Essentials for Windows 7 & Vista
Microsoft Security Essentials for Windows 7 & Vista (64-bit)

Antimalware

Microsoft Online Safety Scanner
Malicious Software Removal Tool for 32-bit Windows (27mb)
Malicious Software Removal Tool for 64-bit Windows (27mb)
MalwareBytes’ Anti-Malware (4MB EXE)
SUPERAntiSpyware (10MB EXE)
TrendMicro HijackThis (For experts only!)
ComboFix (Run in Safe Mode only!)

Update Office 2003 to open the new Office 2007-2013 file format (.DOCX, .XLSX, .PPTX, etc)

Office 2007 Compatibility Pack for Office 2003 (28MB EXE)

Browser plugins (PDFs, Java, Flash, etc)

Adobe Acrobat Reader
Get Java — Verify your Java version — Uninstall old versions
Apple Quicktime (without iTunes)
Adobe Flash Player for Internet Explorer
Adobe Flash Player for Firefox & other browsers

Windows Service Packs

Windows XP Service Pack 3 (325MB EXE)
Windows 7 32-bit Service Pack 1 (540MB EXE)
Windows 7 64-bit Service Pack 1 (900MB EXE)